Para poder utilizar a API do Callwe, é necessário primeiro gerar um token de API.
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Report URL: |
/callcenter/report/agents_performance |
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API URL: |
/api/v1/report/agents_performance |
Atualmente, a maneira mais fácil de usar essa API é através do relatório original. Acessar a Report URL pela interface Web, escolher os filtros desejados e copiar os parâmetros GET que o relatório preenche na URL ao ser gerado.
Acesso via WEB do Relatório (Report URL)
https://example.callwe.io/callcenter/report/agents_performance?start_date=02%2F02%2F2017&end_date=02%2F02%2F2017&queue_id=183&generate_report=true&export_format=csv
Parâmetros GET da URL:
?start_date=02%2F02%2F2017&end_date=02%2F02%2F2017&queue_id=183&generate_report=true&export_format=csv
Acesso via API do Relatório (API URL)
curl 'https://example.callwe.io/api/v1/report/agents_performance?start_date=&end_date=&queue_id=183&generate_report=true&export_format=csv&token=205e281e-9620-4f58-9001-bb40fe9989e2'
Para usar a API, é necessário incluir também o parâmetro Token na requisição.
Retorno:
{
"data" : [
{
"total_out_not_completed_calls" : 0,
"idleness" : "00:00:00",
"total_in_duration" : "00:00:00",
"total_campaign_duration" : "00:00:00",
"total_out_completed_duration" : "00:00:00",
"percentage_occupied" : "0.00%",
"attempts" : 0,
"total_in_calls" : 0,
"total_out_completed_calls" : 0,
"disconnection_rate" : "0.0%",
"att" : "00:00:00",
"productive_pause" : "00:00:00",
"pause_total" : "00:00:00",
"logon" : "00:00:00",
"name" : "Bruno Levy",
"total_out_completed_ringing" : "00:00:00",
"out_completed_att" : "00:00:00",
"total_campaign_calls" : 0,
"id" : 66,
"unproductive_pause" : "00:00:00",
"campaign_att" : "00:00:00",
"total_out_not_completed_duration" : "00:00:00",
"login" : "bruno.levy"
},
{
"login" : "rebeca.maia",
"total_out_not_completed_duration" : "00:00:00",
"campaign_att" : "00:00:00",
"unproductive_pause" : "00:00:00",
"total_campaign_calls" : 0,
"id" : 56,
"total_out_completed_ringing" : "00:00:00",
"name" : "Rebeca Maia",
"out_completed_att" : "00:00:35",
"logon" : "07:42:58",
"pause_total" : "00:00:00",
"productive_pause" : "00:00:00",
"att" : "00:00:00",
"total_out_completed_calls" : 1,
"disconnection_rate" : "0.0%",
"total_out_completed_duration" : "00:00:35",
"total_in_calls" : 0,
"percentage_occupied" : "0.13%",
"attempts" : 0,
"idleness" : "07:42:23",
"total_out_not_completed_calls" : 0,
"total_in_duration" : "00:00:00",
"total_campaign_duration" : "00:00:00"
},
{
"percentage_occupied" : "0.00%",
"attempts" : 0,
"total_in_calls" : 0,
"total_out_completed_duration" : "00:00:00",
"total_campaign_duration" : "00:00:00",
"total_in_duration" : "00:00:00",
"total_out_not_completed_calls" : 0,
"idleness" : "00:00:00",
"att" : "00:00:00",
"disconnection_rate" : "0.0%",
"total_out_completed_calls" : 0,
"pause_total" : "00:00:00",
"productive_pause" : "00:00:00",
"logon" : "00:00:00",
"id" : 29,
"total_campaign_calls" : 0,
"out_completed_att" : "00:00:00",
"name" : "João Paulo",
"total_out_completed_ringing" : "00:00:00",
"unproductive_pause" : "00:00:00",
"login" : "joaopaulo",
"total_out_not_completed_duration" : "00:00:00",
"campaign_att" : "00:00:00"
},
{
"pause_total" : "00:21:31",
"productive_pause" : "00:21:31",
"logon" : "01:26:03",
"total_out_completed_duration" : "00:00:14",
"percentage_occupied" : "25.93%",
"attempts" : 1,
"total_in_calls" : 2,
"idleness" : "01:03:44",
"total_in_duration" : "00:00:32",
"total_out_not_completed_calls" : 0,
"total_campaign_duration" : "00:00:00",
"att" : "00:00:16",
"disconnection_rate" : "50.0%",
"total_out_completed_calls" : 1,
"unproductive_pause" : "00:00:00",
"login" : "hiago.miguel",
"total_out_not_completed_duration" : "00:00:00",
"campaign_att" : "00:00:00",
"total_campaign_calls" : 0,
"id" : 79,
"name" : "hiago miguel",
"total_out_completed_ringing" : "00:00:02",
"out_completed_att" : "00:00:14"
},
{
"total_out_completed_ringing" : "00:00:00",
"name" : "Caio Cesar",
"out_completed_att" : "00:00:00",
"total_campaign_calls" : 0,
"id" : 77,
"unproductive_pause" : "00:02:56",
"campaign_att" : "00:00:00",
"total_out_not_completed_duration" : "00:00:00",
"login" : "caio.cesar",
"idleness" : "01:05:44",
"total_in_duration" : "00:01:14",
"total_out_not_completed_calls" : 0,
"total_campaign_duration" : "00:00:00",
"total_out_completed_duration" : "00:00:00",
"total_in_calls" : 3,
"percentage_occupied" : "5.15%",
"attempts" : 0,
"disconnection_rate" : "0.0%",
"total_out_completed_calls" : 0,
"att" : "00:00:24",
"productive_pause" : "00:02:20",
"pause_total" : "00:05:16",
"logon" : "01:09:18"
},
{
"att" : "00:00:15",
"disconnection_rate" : "100.0%",
"total_out_completed_calls" : 6,
"total_out_completed_duration" : "00:15:02",
"attempts" : 0,
"percentage_occupied" : "12.12%",
"total_in_calls" : 1,
"total_out_not_completed_calls" : 4,
"idleness" : "01:55:09",
"total_in_duration" : "00:00:15",
"total_campaign_duration" : "00:00:00",
"logon" : "02:11:02",
"pause_total" : "00:00:00",
"productive_pause" : "00:00:00",
"total_campaign_calls" : 0,
"id" : 73,
"total_out_completed_ringing" : "00:00:18",
"name" : "Artur Oliveira",
"out_completed_att" : "00:02:30",
"login" : "artur.oliveira",
"total_out_not_completed_duration" : "00:00:19",
"campaign_att" : "00:00:00",
"unproductive_pause" : "00:00:00"
},
{
"total_out_not_completed_calls" : 0,
"idleness" : "00:51:25",
"total_in_duration" : "00:00:00",
"total_campaign_duration" : "00:00:00",
"total_out_completed_duration" : "00:00:00",
"percentage_occupied" : "0.00%",
"total_in_calls" : 0,
"attempts" : 0,
"total_out_completed_calls" : 0,
"disconnection_rate" : "0.0%",
"att" : "00:00:00",
"productive_pause" : "00:00:00",
"pause_total" : "00:00:00",
"logon" : "00:51:25",
"name" : "Aline Araújo",
"total_out_completed_ringing" : "00:00:00"
, "out_completed_att" : "00:00:00",
"total_campaign_calls" : 0,
"id" : 36,
"unproductive_pause" : "00:00:00",
"total_out_not_completed_duration" : "00:00:00",
"campaign_att" : "00:00:00",
"login" : "aline.araujo"
} ],
"meta" : {
"status" : 200,
"message" : "OK" },
"params" : {
"queue_id" : "183",
"export_format" : "csv",
"end_date" : "02/02/2017",
"start_date" : "02/02/2017"
}
}